My call didn't connect
What "missed", "declined" and "failed" mean, and what to try.
- 1
Missed: the other person did not answer within about 45 seconds. Try again later or send a message.
- 2
Declined: they rejected the call.
- 3
Failed: the two phones could not open a direct connection within about 15 seconds. Some company Wi-Fi and some mobile networks block direct connections.
- 4
For a failed call, switch one phone from Wi-Fi to mobile data (or the other way round) and call again.
- 5
Check that both phones have internet, that MyInterpreter can send notifications, and that both have the latest version of the app.
- 6
If the other person never sees the call ring, ask them to open MyInterpreter once — it refreshes their notification token.
A person reads every request — tell us what you tried and what you see on the screen.