My call didn't connect

What "missed", "declined" and "failed" mean, and what to try.

  1. 1

    Missed: the other person did not answer within about 45 seconds. Try again later or send a message.

  2. 2

    Declined: they rejected the call.

  3. 3

    Failed: the two phones could not open a direct connection within about 15 seconds. Some company Wi-Fi and some mobile networks block direct connections.

  4. 4

    For a failed call, switch one phone from Wi-Fi to mobile data (or the other way round) and call again.

  5. 5

    Check that both phones have internet, that MyInterpreter can send notifications, and that both have the latest version of the app.

  6. 6

    If the other person never sees the call ring, ask them to open MyInterpreter once — it refreshes their notification token.

Good to know
Still failing? Contact support with the time of the call and the networks you were on (for example "office Wi-Fi" or "mobile data").
Still stuck?

A person reads every request — tell us what you tried and what you see on the screen.