How can we help?
Guides and training for every product, and a person when you need one.
ByReceipt guides
Open a support ticket
Ask a question or report a problem; the answer comes in the same conversation on the web and in the app.
Open a support ticket
Where to open a ticket on the web and in the apps, and what to write so we can help fast.
Frequent questions
Support by plan
Every plan has the help center, training and the assistant. Chat with a person is part of Professional and Enterprise; on other plans a person can still take your incident — you see and approve the price first.
Trial · Essential
Self-service
Human support: Billed per incident — you approve the price before we start
Help center and assistant any time; a person answers billable incidents
- ✓Help center and training tracks
- ✓Assistant that finds the right article
- ✓Open a ticket from the app or the web
- ✓Human support billed per incident, price approved by you first
Professional
Online support
Human support: Included
First answer within 8 business hours (next business day)
- ✓Everything in Self-service
- ✓Chat with a person, Monday–Friday 9am–5pm ET
- ✓Technical tickets included
- ✓Answers in English, Portuguese or Spanish
Enterprise
Priority support
Human support: Included
First answer within 4 business hours
- ✓Everything in Online support
- ✓First in line
- ✓Live training session for your team
- ✓Urgent tickets flagged to the desk at once
Open a ticket
- On the web: sign in and open Support, then New ticket.
- In the app: open Help & support from the account menu.
- Pick the product and whether it is a question or a technical issue, and describe what happened.
- You get an answer in the same conversation, on the web and in the app.
How paid support works
- On Self-service plans, the help center and the assistant are free.
- If you need a person for a technical incident, the desk shows you the price in the ticket.
- Nothing is charged before you approve it.
- Upgrading to Professional includes chat with a person for every ticket.