SocialDNA

Open a support ticket

Ask a question or report a problem; the answer comes in the same conversation on the web and in the app.

beginner · 1 min

  1. Open Support and tap New ticket.
  2. Say what happened — the screen, what you expected and what you saw. Add a screenshot when you can.
  3. Before sending, ByReceipt shows guides that may already answer it.
  4. Send. The answer comes in the same conversation — on the web and in the app — and you get a notification.

Writing again in a solved ticket reopens it.

Still stuck? Open a ticket — tell us what you tried and what you see on the screen.