How support works on each plan
Help center and assistant on every plan; chat with a person on Professional and Enterprise; billable incidents on the others.
beginner · 2 min
Every plan includes the help center, the training tracks and the assistant that points you to the right guide.
Support levels
| Plan | Level | Human support |
|---|---|---|
| Trial, Essential | Self-service | Billed per incident — you approve the price first |
| Professional | Online support | Included — first answer within 8 business hours |
| Enterprise | Priority support | Included — first answer within 4 business hours, first in line |
Business hours are Monday to Friday, 9am to 5pm Eastern Time.
Billable incidents (Self-service plans)
- Open a ticket and describe the problem.
- If it needs a person's work, the desk proposes a price inside the ticket.
- You approve it in the ticket. Nothing is charged before you approve.
Questions answered by the help center and the assistant are always free.