How can we help?
Guides and training for every product, and a person when you need one.
EasySnap guides
Frequent questions
Support by plan
Every plan has the help center, training and the assistant. Chat with a person is part of Professional and Enterprise; on other plans a person can still take your incident — you see and approve the price first.
Trial · Essential
Self-service
Human support: Billed per incident — you approve the price before we start
Help center and assistant any time; a person answers billable incidents
- ✓Help center and training tracks
- ✓Assistant that finds the right article
- ✓Open a ticket from the app or the web
- ✓Human support billed per incident, price approved by you first
Professional
Online support
Human support: Included
First answer within 8 business hours (next business day)
- ✓Everything in Self-service
- ✓Chat with a person, Monday–Friday 9am–5pm ET
- ✓Technical tickets included
- ✓Answers in English, Portuguese or Spanish
Enterprise
Priority support
Human support: Included
First answer within 4 business hours
- ✓Everything in Online support
- ✓First in line
- ✓Live training session for your team
- ✓Urgent tickets flagged to the desk at once
Open a ticket
- On the web: sign in and open Support, then New ticket.
- In the app: open Help & support from the account menu.
- Pick the product and whether it is a question or a technical issue, and describe what happened.
- You get an answer in the same conversation, on the web and in the app.
How paid support works
- On Self-service plans, the help center and the assistant are free.
- If you need a person for a technical incident, the desk shows you the price in the ticket.
- Nothing is charged before you approve it.
- Upgrading to Professional includes chat with a person for every ticket.